> For the complete documentation index, see [llms.txt](https://learn.netmaker.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.netmaker.io/netmaker-saas/faq.md).

# FAQ

Frequently asked questions (FAQ) about the Netmaker SaaS

<details>

<summary><strong>What is a Tenant on SaaS?</strong></summary>

A: <https://help.netmaker.io/en/articles/9891089-what-is-a-tenant-on-saas>

</details>

<details>

<summary><strong>What is Managed Endpoint and what can i use it for?</strong></summary>

A: <https://help.netmaker.io/en/articles/9903171-what-is-managed-endpoint-and-what-can-i-use-it-for>

</details>

<details>

<summary><strong>How to add billing address on my invoice?</strong></summary>

A: Go to <https://account.netmaker.io/profile> and then click the drawer “Optional Details for Invoice” to open it. Input the necessary information and then click Save. You’ll see the changes in your next invoice.

</details>

<details>

<summary><strong>Does Netmaker SaaS support IPv6 like its Self-hosted counterpart?</strong></summary>

A: You can create IPv4, IPv6, or dual-stack networks in Netmaker SaaS, and add both IPv4 and dual-stack machines. However, IPv6-only machines are not yet supported. We are actively working to enable IPv6 support for our load balancer, which manages traffic for Netmaker SaaS tenants. In the meantime, you can host your own instance of Netmaker on a dual-stack server to accommodate IPv6-only machines.

</details>

<details>

<summary><strong>How do I find my Tenant ID?</strong></summary>

A: <https://help.netmaker.io/en/articles/9974164-how-to-find-server-url-or-tenant-id>

</details>

<details>

<summary><strong>While checking my account I noticed a strange host that I haven't added, or at least can't recollect doing so. I have already removed it, but I'd like to know what it was?</strong></summary>

A: That was the Managed Endpoint associated with your server, which was provided so that you can use it as a Failover, Relay, Remote Access Gateway, etc. It's a dedicated netclient maintained on our infrastructure to perform network functions. You're welcome to remove it from your networks if you prefer not to have any external hosts, but we would recommend in that case designating another machine in your network as a Failover at the very least, to maintain good network availability.

</details>

<details>

<summary><strong>I have noticed that in the Metrics / Clients it says the total sent for some of my locations is very high. Are these numbers right?</strong></summary>

A: It's a known issue with traffic metrics. We are working on a fix that will be available in future releases.

</details>

<details>

<summary><strong>How do I close my account?</strong></summary>

A: <https://help.netmaker.io/en/articles/9892517-how-to-cancel-your-netmaker-subscription-a-step-by-step-guide>

</details>


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