How to Transfer Tenant Ownership for On-Prem and SaaS Tenants

This article outlines the steps to transfer tenant ownership for both on-premises and SaaS environments.

Tenant ownership refers to the administrative control and responsibility over a specific tenant in both on-premises and SaaS.

Transferring Ownership of SaaS Tenants

1

Log in to Netmaker AMUI

• Use your current admin credentials to log in to the Netmaker Account Management User Interface (AMUI): https://account.netmaker.io/

AMUI login screenshot

2

Choose the tenant

• Select the specific tenant (e.g., Tenant 1, Tenant 2) that you want to transfer ownership of within the Netmaker AMUI. This guide uses SaaS Tenant 1 as an example.

• Click the Manage button to access the tenant's settings.

Tenant manage screenshot

3

Open Settings

• In the management interface, click the Settings tab to open the tenant’s settings page.

4

Click "Transfer Ownership"

• In the tenant settings interface, click the Transfer Ownership option to begin the ownership transfer process.

Transfer Ownership screenshot

5

Identify the new owner

• Ensure the new tenant owner has the necessary administrative privileges in the SaaS tenant and has a valid payment method attached to their account.

• For how to add or update a payment method, see: https://help.netmaker.io/en/articles/9892752-how-to-update-your-payment-method

New owner screenshot

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Transferring Ownership of On-Premises Tenants

1

Log in to Netmaker AMUI

• Use your current admin credentials to log in to the Netmaker Account Management User Interface (AMUI): https://account.netmaker.io/

AMUI login screenshot

2

Choose the tenant

• Select the specific tenant (e.g., Tenant 1, Tenant 2) that you want to transfer ownership of within the Netmaker AMUI. This guide uses On-prem Tenant 1 as an example.

• Click the Manage button to access the tenant's settings.

Tenant manage screenshot

3

Click "Transfer Ownership"

• In the tenant management settings, click the Transfer Ownership option to begin the ownership transfer process.

Transfer Ownership screenshot

4

Identify the new owner

• Make sure the new tenant owner has an existing account on Netmaker AMUI and has a valid payment method attached to their account.

• For how to add or update a payment method, see: https://help.netmaker.io/en/articles/9892752-how-to-update-your-payment-method

New owner screenshot

Conclusion

Transferring ownership of both SaaS and on-prem tenants in Netmaker AMUI is a straightforward process. By following these steps, you can smoothly transfer control, update roles, and ensure uninterrupted management of your tenants. Verify the new owner's access and confirm the transfer for a seamless transition.